CRM Engineer (HubSpot) – Pune | ParentPay Group

Location: Pune, India
Job Type: Full-Time
Experience Level: Senior (7+ Years)
Industry: EdTech / SaaS / CRM / Cloud Technology

About ParentPay Group

ParentPay Group is Europe’s leading EdTech software company and the UK’s largest education technology provider, delivering innovative cloud-based solutions across 49+ countries.

Our platforms support over 20,000 schools and 9 million users, helping streamline school operations through:

• Secure online payment systems

• Parent engagement tools

• Meal and catering management

• Student information systems (SIMS)

With our growing Pune tech hub, we offer global exposure, agile development practices, and opportunities to work alongside international teams.

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Role Overview: CRM Engineer (HubSpot)

We are looking for a highly skilled CRM Engineer with deep HubSpot expertise to join our Pune team. This role involves end-to-end CRM management, workflow automation, integrations, and stakeholder collaboration across UK and Germany teams.

You will play a critical role in optimizing CRM performance, improving user experience, and enabling scalable business processes.

Key Responsibilities

1. HubSpot CRM Administration

• Manage day-to-day CRM operations including user access, permissions, and system configuration

• Ensure data integrity, segmentation, and CRM hygiene

2. Data Management & Optimization

• Perform data cleansing, deduplication, and lead scoring

• Maintain accurate and structured CRM database

3. Workflow Automation & Lead Management

• Build and optimize HubSpot workflows, sequences, and automation

• Improve lead nurturing, follow-ups, and pipeline efficiency

4. Integrations & Technical Support

• Manage integrations with tools like Microsoft Dynamics 365 and third-party apps

• Troubleshoot CRM and integration issues with minimal downtime

5. User Support & Training

• Provide end-user support and onboarding training

• Ensure adoption of HubSpot best practices across teams

6. CRM Optimization & Innovation

• Stay updated with HubSpot releases and new features

• Continuously improve system performance and usability

Required Skills & Qualifications

• 7+ years of CRM experience, with strong HubSpot specialization

• Deep expertise in:

  • HubSpot CRM (Workflows, Pipelines, Automation)

  • Lead management & segmentation

• Technical knowledge:

  • APIs, integrations, HTML/CSS (basic level)

• Experience with third-party integrations (e.g., Microsoft Dynamics 365)

• Strong problem-solving and troubleshooting skills

• Excellent attention to detail and data accuracy

• Proven ability in stakeholder management (UK/EU teams preferred)

Related: Senior Marketing Executive Job (Remote) | B2B Marketing Role

Why Join ParentPay Group?

• Work with a global EdTech leader

• Exposure to international teams (UK & Germany)

• Be part of a modern cloud-based SaaS environment

• Career growth in a fast-scaling tech hub in Pune

• Opportunity to work on impact-driven products used by millions